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Terms of service


Welcome to https://rentna.com (the "Rentna Site"), a website owned and operated by Rentna Technology, Inc. ("Rentna", "we", "our", or "us"). This page explains the terms by which you may use the Rentna Site, our online and/or mobile services, and our related software provided on or in connection with the service (collectively, the "Rentna Service").

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. BY ACCESSING OR USING THE RENTNA SERVICE, BY REGISTERING FOR AN ACCOUNT ON THE RENTNA SERVICE, OR BY CLICKING A BUTTON OR CHECKING A BOX MARKED "I AGREE" OR SOMETHING SIMILAR, YOU SIGNIFY THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE (THESE "TERMS") AND TO THE COLLECTION AND USE OF YOUR INFORMATION AS SET FORTH IN THE RENTNA PRIVACY POLICY https://rentna.com/privacy-policy, WHICH IS HEREBY INCORPORATED BY REFERENCE. THESE TERMS APPLY TO ALL VISITORS, USERS, AND OTHERS WHO REGISTER FOR OR OTHERWISE ACCESS THE RENTNA SERVICE ("USERS").

You acknowledge and agree that, as provided in greater detail in these Terms:

1. Welcome To Rentna

1.1 Rentna operates a platform that allows:

(a) users to advertise items for rent (such users being "owners") and for sale (such users being "sellers");

(b) owners and sellers to communicate with and enter into agreements with other users to rent or buy such items (such users that borrow being "renters", and such users that buy being "buyers");

(c) renters to pay owners for renting the relevant items; and

(d) buyers to pay sellers for buying the relevant items; and

(e) users to resolve disputes concerning the hired items,

which we make available to you through the Rentna! application available for download on your mobile device (the "Rentna! App") and our website at https://rentna.com (together, the "Rentna! Service").

1.2 The Rentna! Service is provided by Rentna Technology Inc. ("Rentna!", "we", "our", or "us").

2. Important Warnings About Lending And Hiring Items

2.1 Rentna! only provides a platform that enables users to borrow and lend items, but does not borrow or lend items itself. We also do not regularly monitor the quality of the items made available for hire by owners through the Rentna! Service.

2.2 As such, the owner (and not us) is responsible for ensuring that items conform to any descriptions provided, are fit for purpose and safe to use. If you are a renter, we will not be responsible to you for any items that you hire through the Rentna! Service.

2.3 If you are a owner, you will also be responsible for complying with any obligations you may have under applicable law with respect to the items that you provide for hire, including giving effect to renters' rights under applicable consumer law and compensating any damage to the renter or any other person caused by your items.

2.4 If you are a renter, you will be responsible for any items you hire through the Rentna Service, including compensating the owner for any loss or damage to those items. You will also be responsible for any damage you cause to other people or property when you use those items.

3. Important Warnings About Selling And Buying Items

3.1 Rentna only provides a platform that enables users to buy and sell items, but does not borrow or lend items itself. We also do not regularly monitor the quality of the items made available for sale by sellers through the Rentna Service.

3.2 As such, the seller (and not us) is responsible for ensuring that items conform to any descriptions provided, are fit for purpose and safe to use. If you are a buyer, we will not be responsible to you for any items that you buy through the Rentna Service.

3.3 If you are a seller, you will also be responsible for complying with any obligations you may have under applicable law with respect to the items that you provide for sale, including giving effect to buyers' rights under applicable consumer law and compensating any damage to the buyer or any other person caused by your items should such law hold you accountable.

4. Your Relationship With Us

4.1 This document and any documents referred to within it (collectively, the "Terms of Service") set out the terms of your relationship with us. It is important that you read and understand these Terms of Service before using the Rentna Service.

4.2 Additional terms will apply to you depending on whether you are a renter, owner, buyer or seller. Please refer to paragraph 10 if you are a owner, paragraph 11 if you are a renter, paragraph 12 if you are a seller and paragraph 13 if you are a buyer.

4.3 By accessing and using the Rentna Service, you agree to these Terms of Service. If you do not agree to these Terms of Service, please do not access or use the Rentna Service.

5. Information About Us

Rentna Technology Inc. is a company registered in the Philippines, with its registered address at Philippines Stock Exchange Tower, One Bonifacio High Street Global City, Metro Manila 1634, Philippines.

6. Information About You

6.1 Your privacy is important to us. You should read our Privacy Policy (https://rentna.com/privacy-policy) to understand how we collect, use and share information about you.

7. The Rentna Service

7.1 The Rentna! Service allows owners and sellers to advertise items for hire and for sale, and to communicate and enter into agreements with renters and buyers for the hire or sale of those items.

7.2 We may, from time to time, provide social features on the Rentna Service, which enable you to message and share information about your use of the Fat Llama Service with other users. Any use of these social features should comply with our Rules of Acceptable Use below.

8. Setting Up Your Account

8.1 To access the Rentna Service, you must set up an account using your email address, social media profile and phone number (your "Account"). You will need to create a password for your Account – we encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your Account.

8.2 You must be 18 years or older and capable in the Philippines of entering into a legally binding agreement to use the Rentna Service.

8.3 You are responsible for maintaining the confidentiality of your login details and for any activities that occur under your Account. If you have any concerns that your Account may have been misused, you should contact us at [email protected] straight away to let us know.

9. Your Right To Use The Rentna Service

9.1 The materials and content comprising the Rentna Service belong to us or our third party licensors, and we give you permission to use these materials and content for the sole purpose of using the Rentna Service in accordance with these Terms of Service.

9.2 Your right to use the Rentna Service is personal to you and you are not allowed to give this right to any other person. Your right to use the Rentna Service does not stop us from giving other people the right to use the Rentna Service.

9.3 Unless allowed by these Terms of Service or as permitted by the functionality of the Rentna Service, you agree:

(a) not to copy, or attempt to copy the Rentna App or Website or any other portion of the Rentna Service;

(b) not to give or sell or otherwise make available the Rentna App or Website or any other portion of the Rentna Service to anybody else;

(c) not to change, or attempt to change the Rentna App or Website or any other portion of the Rentna Service in any way;

(d) not to look for or access the code of the Rentna App or Website or any other portion of the Rentna Service that we have not expressly published publicly for general use.

9.4 You agree that all confidential information, copyright and other intellectual property rights in the Rentna App or Website or any other portion of the Rentna Service belong to us or the people who have licensed those rights to us.

9.5 You agree that you have no rights in or to the Rentna App or Website or any other portion of the Rentna Service other than the right to use and access them in accordance with these Terms of Service.

10. Owner Specific Terms

10.1 This paragraph 10 applies to you if you are an owner.

10.2 You must not offer to lend through the Rentna Service any firearms, weapons, pornography, mature content, animals or any items that it would be illegal to offer for hire. We may remove any items offered for hire from the Rentna Service if we believe such items are illegal, immoral or damaging to our reputation.

10.3 You are responsible for ensuring that:

(a) you have all necessary rights to hire out any items you advertise on the Rentna Service, and that the renter's use of those items will not infringe any other party's rights;

(b) you deliver any hired items to the renter in accordance with the agreement you reach with the renter;

(c) any descriptions of the items you advertise for hire through the Rentna Service are accurate and include all information relevant to the use of the item, including (as appropriate): (i) notice of any defects, restrictions or other requirements that may apply to the use of the item; and (ii) any instructions or notices that may reasonably be required to use the item safely;

(d) the items you advertise on the Rentna Service: (i) conform in all material respects to any pictures or descriptions that you upload to the Rentna Service; (ii) are safe to use in accordance with any reasonable instructions that you provide to the renter; (iii) are fit for any purpose for which such items would normally be used, or any purpose communicated to you by the renter; (iv) can be legally offered for hire.

(e) any rental item is only handed over to the renter after the transaction(s) are approved by the Rentna Verification process. You must only handover the item to the person verified by Rentna, no third parties, except the third party delivery service.

10.4 If you offer storage space for hire, you must also ensure that the space is accessible safely and legally, that it is secure and free from leaks and/or excessive heat or cold. You will be responsible for any damage to any of the buyer's items that are left in your storage area.

10.5 You will be responsible for any damage the renter or any other person may suffer as a result of any defect in the item they have borrowed from you, or for any failure to comply with the requirements in paragraph 10.2.

10.6 You are free to agree any other terms on which you hire an item to a renter, including the price you wish to charge to the renter for hiring your item for the relevant hire period (the "Hire Fee"). When you post items for hire on the Rentna Service, you must ensure that the Hire Fee you advertise on your listing is the total price payable for hiring your items.

10.7 Once you agree to the terms on which you will lend an item to a renter, you must not try to amend those terms (including the price) unless you have a valid, justifiable reason for doing so and the renter agrees to those amended terms.

10.8 You can remove a listing or cancel your agreement to lend an item to a renter at any time up to 48 hours before the start of the relevant hire period. If you cancel an agreement to hire an item, Rentna has the right and will penalize you with a “Down Point”. That latter is linked to an “Acception Rate”. Those ratings will benefit the community by providing stature and trustworthiness to each user.

10.9 In case the item(s) was recovered late from the renter, reporting the “Late Notice” becomes available only 1 hour after the end of each booking. However, the owner should report the issue only after the item has been successfully recovered and not before. If proven, the owner is entitled to one (1) full day worth of the total listing price as compensation for that day's loss. Compensation will be provided until the 4th day. If the item(s) is still not recovered after the 4th day, the owner will receive the “Full Item Value Penalty” + the 3 previous penalties per day imposed on the renter. The owner will be entitled for a refund of the item, see terms (owner money guarantee).

To be noted - The issue must be reported within 12 hours after the start of the booking. After this timeline and/if no dispute was reported, Rentna will assume that the item(s) was received on time and no claim will be allowed.

10.10 In case the item(s) was not recovered from the renter, reporting the “Undelivered Item” becomes available 4 hours after the end of the booking. If proven, the owner is entitled to one (1) full day worth of the total listing price as compensation for that day's loss. Compensation will be provided until the 4th day. If the item(s) is still not recovered after the 4th day, the owner will receive the “Full Item Value Penalty” + the 3 previous penalties per day imposed on the renter. The owner will be entitled for a refund of the item, see terms (owner money guarantee).

To be noted - The issue must be reported within 12 hours after the start of the booking. After this timeline and/if no dispute was reported, Rentna will assume that the item(s) was received and no claim will be allowed.

10.11 In case the returned item is damaged, reporting the “Damaged Item” becomes immediately available. If proven, the owner will be entitled for a full refund of the item, see terms (owner money guarantee).

To be noted - The issue must be reported within 12 hours after the start of the booking. After this timeline and/if no dispute was reported, Rentna will assume that the item(s) was returned in good condition and no claim will be allowed.

10.12 In case the returned item is the wrong one, reporting the “Wrong Item” becomes available one (1) hour after the end of the booking. If proven, and the case hasn’t been resolved within the hour the owner will receive one (1) day of the total price listing per day if the time is NOT scheduled for booking on the next day. The owner will receive two (2) full days of the total price listing if the item IS scheduled for booking on the next day. If the case is not settled within the four (4) days timeframe then, the owner will be entitled for a full refund of the item, see terms (owner money guarantee).

To be noted - The issue must be reported within 12 hours after the start of the booking. After this timeline and/if no dispute was reported, Rentna will assume that the item(s) received and matched the description no claim will be allowed.

10.13 In case the renter is unreachable, reporting the “Renter Unreachable” becomes available 1 hour after the start of the booking. If the renter resurfaces within the timeframe of the scheduled rental, the owner must send the item(s) to the renter without further ado.

10.14 Delivery fees are the owner's responsibility regarding the delivery of the item(s). Consequently, it is the renter’s responsibility regarding the return of the item(s). Both parties may agree otherwise although agreement should be made through Rentna’s internal chat portal ONLY.

10.15 If the owner accepts and confirms a booking, he may cancel that latter with no penalty no less than 48 hours before the start of the booking. Otherwise, he will be subject to a warning. An owner possesses 3 warnings within a calendar year, a mandatory 30% penalty fee of the total booking will incur afterwards. Rentna will investigate and mediate if the owner is not directly at fault (e.g force majeure, renter’s fault).

10.16 Each and every owner has the responsibility to take pictures as safekeeping before sending and after receiving their item(s). If the renter reports a damaged item, he must prove the latter with a picture and a video of the item in question. If the owner did not safekeep digital proof he will be subject to a thorough investigation before the disbursement of the Owner Money Guarantee clause. In any case Rentna holds all rights and will be the sole arbitrator of any decision made after the result of the investigation. It is in the best interest for the owner to take pictures and videos as evidence.

10.16 If the item(s) is shipped directly to the renter of the next booking from the first renter, no claim or report will be entertained from the owner with the first booking and the second booking. The owner shall always recover his item first, making sure that the latter is in good condition before sending it to the following booking.

11 Renter Specific Terms

11.1 This paragraph 11 applies to you if you are a renter.

11.2 When you agree to hire an item with an owner, the owner grants you a limited right to use that item for the relevant hire period. This right is personal to you and you are not allowed to give this right to any other person.

11.3 You are responsible for ensuring that:

(a) you are legally allowed to use any item that you borrow through the Rentna Service;

(b) you comply with all applicable law when using the item;

(c) you comply with any reasonable directions provided by the owner in order to use the item safely;

(d) you return the item in the same condition as it was in when you collected it from the owner (any “reasonable” wear and tear excepted).

11.4 You will be responsible for any damage caused to the storage space, the owner or any other person or property as a result of your use of any storage space you hire through the Rentna Service.

11.5 You are free to agree with the owner how you will return any items you have hired to the owner; however, you must ensure that you return any items you have hired to the owner before your hire period ends.

11.6 You will be responsible for any loss of or damage to the item you have rented. Please see paragraph 19 for more information about how we handle disputes between renters and owners, including any if the item is damaged, lost or stolen.

11.7 You may cancel a request to borrow an item at any time before the request is accepted by the owner, or at any time after the request is submitted, known as the ‘cooling off period’. There is no cooling off period if the request is within 48 (forty eight) hours of the start date. If you cancel before the request has been accepted, or within the cooling off period you will receive a full refund. If you cancel after the cooling off period and within the 48 (forty eight) hours before the start of the booking you will be subject to a 30% penalty of the total price of the agreed booking.

11.8 If you fail to return an item by the agreed deadline you must contact the owner and Rentna to notify them as soon as you are aware you are going to miss the deadline. You will also need to book and pay for the extended time immediately. The owner may not be able to accommodate the extension in which case it is your responsibility to get the item(s) back to the owner within a timeframe that suits the owner.

(a) you agree that Rentna can charge this amount from your card or bank account without further permission. In the case you have rented the item(s) by other means and/or over the counter Rentna reserves the right to temporarily block, or permanently ban you.

(b) The renter possesses an 1 (one) hour buffer timeframe called the “Grace Period”. If the booking is subject to end at 10am, subsequently the renter will not be penalized until 11am. Penalties to read as follows:

11.9 If you miss the agreed deadline for return and are uncommunicative with the owner or Rentna, or we have reason to believe you have caused damage to the item, you agree that Rentna can take a holding deposit from your account up to the full value of the items you have rented (“Holding Deposit'”). This deposit will be fully refundable, less any fees owed to the company or owner, once the items are returned, replaced or repaired. Otherwise the deposit will not be refunded. In the case you have rented the item(s) by other means and/or over the counter Rentna reserves the right to temporarily block, or permanently ban you.

11.10 In case the item was received late, reporting the “Late Notice” becomes available only 1 hour after the start of each booking. However, the renter should report the issue only after the item has been successfully received and not before. Moreover, the renter is entitled to a partial refund; hourly based. “Hourly Basis” is the fee the renter should receive as compensation; +1 Hour after the start of the booking.

To be noted - The issue must be reported within 12 hours after the start of the booking. After this timeline and/if no dispute was reported, Rentna will assume that the item(s) was received on time and no claim will be allowed.

11.11 In case the item was not received whatsoever, reporting the “Undelivered Item” becomes available 4 hours after the start of the booking. We provide 2 options to the renter:

  1. Cancel the booking and receive a full refund.
  2. Let Rentna investigate the matter and reach out to the Owner. The renter is entitled for a partial refund for the “Late Notice” in the meantime.

To be noted - The issue must be reported within 12 hours after the start of the booking. After this timeline and/if no dispute was reported, Rentna will assume that the item(s) was received and no claim will be allowed.

11.12 In case the item is damaged, reporting the “Damaged Item” becomes immediately available. If proven, the renter will receive a full refund and the booking will automatically be canceled. Thus, the item(s) must be returned to the owner without further ado.

To be noted - The issue must be reported within 12 hours after the start of the booking. After this timeline and/if no dispute was reported, Rentna will assume that the item(s) was received in good condition and no claim will be allowed.

11.13 In case the item received is the wrong one, reporting the “Wrong Item” becomes immediately available. If proven, the renter will receive a full refund and the booking will automatically be canceled. Thus, the item(s) must be returned to the owner without further ado.

To be noted - The issue must be reported within 12 hours after the start of the booking. After this timeline and/if no dispute was reported, Rentna will assume that the item(s) was received and matched the description no claim will be allowed.

11.14 In case the owner is unreachable, reporting the “Owner Unreachable” becomes available 1 hour after the start of the booking. The renter may keep in possession the item until the owner responds and validates the return.

10.14 Delivery fees are the owner's responsibility regarding the delivery of the item(s). Consequently, it is the renter’s responsibility regarding the return of the item(s). Both parties may agree otherwise although agreement should be made through Rentna’s internal chat portal ONLY.

10.15 Each and every renter owns the responsibility to take pictures as safekeeping upon receiving and before returning the item(s). If the owner reports a damaged item, he must prove the latter with a picture and a video of the item in question. If the renter did not safekeep digital proof he will automatically be considered at fault resulting in financial losses. It is in the best interest of the renter to take pictures and videos as evidence.

12. Penalties

12.1 When a user is penalized, that penalty will appear on his account in the“Penalties” section where payment must be made. A user has 24 (twenty four) hours to settle. Any unpaid penalty will result in a disabled account after the 24 (twenty four) timeframe. When an account is disabled, the user will not be allowed to list or book an item. Existing listings will automatically be removed. Although, any ongoing bookings will follow due process until the end of the rental period. Beyond the 30 (thirty) days timeframe, Rentna will have the obligation to engage with court proceedings and all fees related will be charged to the user directly. If the disabled account incurs any cancellations and ongoing penalties, the user will have to settle all fines accordingly.

13. Seller Specific Terms

13.1 This paragraph 13 applies to you if you are a seller.

13.2 You must not offer to sell through the Rentna Service any firearms, weapons, pornography, mature content, animals or any items that it would be illegal to offer for sale. We may remove any items offered for sale from the Rentna Service if we believe such items are illegal, immoral or damaging to our reputation.

13.3 You are responsible for ensuring that:

(a) you have all necessary rights to offer for sale any items you advertise on the Rentna Service;

(b) you deliver any bought items to the buyer in accordance with the agreement you reach with the renter;

(c) any descriptions of the items you advertise for sale through the Rentna Service are accurate and include all information relevant to the value of the item, including (but not limited to): (i) notice of any defects, repairs; and (ii) knowledge of previous use which affects the value of the item;

(d) the items you advertise on the Rentna Service: (i) conform in all material respects to any pictures or descriptions that you upload to the Rentna Service; (ii) can be legally offered for sale.

13.4 You will be responsible for being aware of and complying with all applicable law regulating you as a seller.

13.5 You are free to agree to any other terms on which you sell an item to a buyer, including the price you wish to charge to the buyer for buying your item (the "Sale Price"). When you post items for sale on the Rentna Service, you must ensure that the Sale Price you advertise on your listing is the total price payable for buying your items.

13.6 Once you agree to the terms on which you will sell an item to a buyer, you must not try to amend those terms (including the price) unless you have a valid, justifiable reason for doing so and the buyer agrees to those amended terms.

13.7 You can remove a listing or cancel your agreement to sell an item to a buyer at any time before the buyer has paid for the item. Once the buyer has sent the payment, the ownership of the item is transferred to the buyer and you are committed to giving the item to them.

14. Buyer Specific Terms

14.1 This paragraph 13 applies to you if you are a buyer.

14.2 When you agree to buy an item with a seller, the seller grants you ownership of the item in return for the agreed Sale Price. Your ownership of this item becomes effective once you have paid for the item. This right is personal to you and you are not allowed to give this right to any other person.

14.3 You are responsible for ensuring that:

(a) you are legally allowed to buy any item that you purchase through the Rentna Service;

(b) you comply with all applicable law when buying the item;

15. Fees And Payment

15.1 If you are an owner, we will collect the “Hire Fee” from the renter on your behalf. Unless we are unable to obtain payment from the renter, such as where a buyer's payment method is refused or our payment services provider determines that there is a risk of fraud, we will transfer you the Hire Fee 24 hours after the start date of the rental. We will also charge you a fee of 13% of the Hire Fee ("Owner Fee"), which we will deduct from the amount we transfer to you.

15.2 If you are a renter, once you have agreed to hire an item from the owner, we will charge you the full Hire Fee on the owner's behalf.

15.3 If you are a seller, we will collect the Sale Price from the buyer on your behalf. Unless we are unable to obtain payment from the buyer, such as where a buyer’s payment method is refused or our payment services provider determines that there is a risk of fraud, we will transfer you the Sale Price within a reasonable timeframe. We will also charge you a fee of 5% of the Sale Price (“Seller Fee”), which we will deduct from the amount we transfer to you.

15.4 If you are a buyer, once you have agreed to buy an item, we will charge you the full Sale Price on the seller’s behalf.

15.5 When you create your Account, you will need to provide us with valid, up-to-date and complete credit or debit card address details. When you agree to borrow or buy an item, you authorize us to charge such credit/debit card and/or any other payment means for the relevant Hire Fee and Renter Fee or Sale Price and Buyer Fee and hereby confirm that the details you provided are accurate and that you have the right to use the payment method selected.

15.6 If we are unsuccessful in charging the Hire Fee, Renter Fee, Sale Price, Buyer Fee, Late Fee, Settlement Fee or any other amount to your credit/debit card and/or any other payment means, and have still not received payment within 30 days after informing you, we may suspend or temporarily disable all or part of your access to the Rentna Service (without any responsibility to you), and we shall be under no obligation to provide any or all of the Rentna Service while the amount concerned is unpaid. This does not affect any other rights and remedies available to us or the owner. If you chargeback a payment you were obliged to pay by the terms of this agreement, your account will be immediately suspended until the payment is re-paid, or the chargeback is cancelled.

16. Your Content

16.1 You confirm that any images, text or information that you upload to the Rentna Service, including any reviews that you post about other users or items (collectively, your "User Content") will meet the Rules of Acceptable Use.

16.2 We do not claim ownership of your User Content, and ownership will remain with you and any third party whose content you include in your User Content. Instead, you grant us a worldwide, non-exclusive, royalty-free and perpetual licence to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, license, sub-license and otherwise make available the User Content anywhere and in any form for the purposes of providing the Rentna Service (including allowing users that you give access to any User Content to view and use your User Content).

16.3 You must ensure that you are able to grant us the above license for any content owned by a third party that you include in your User Content.

16.4 Our right to use your User Content does not in any way affect your privacy rights. Please see our Privacy Policy (https://rentna.com/privacy-policy) which provides information on how we use your personal information.

16.5 We have the right to monitor any User Content and to reject, refuse or delete any User Content where we think that it breaks any of the Rules of Acceptable Use.

17. Rules of Acceptable Use

17.1 In addition to the other requirements within these Terms and Conditions, this section describes specific rules that apply to your use of the Rentna Service (the "Rules of Acceptable Use").

17.2 When using the Rentna Service you must not:

(a) circumvent, disable or otherwise interfere with any security related features of the Rentna Service;

(b) give any false or misleading information, impersonate any person or permit any other person to use the Rentna Service under your name or on your behalf unless such person is authorized by you;

(c) use the Rentna Service if we have suspended or banned you from using it;

(d) advocate, promote or engage in any illegal or unlawful conduct or conduct that causes theft, loss, damage or injury to any person or property;

(e) promote or advertise any goods or services, other than items you, as a owner or seller, make available for hire through the Rentna Service;

(f) send any unsolicited marketing communications through the Rentna Service;

(g) modify, interfere, intercept, disrupt or hack the Rentna Service;

(h) misuse the Rentna Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm any of the Rentna Service or any user of the Rentna Service's own equipment;

(i) collect any data from the Rentna Service other than in accordance with these Terms and Conditions;

(j) submit or contribute any User Content that contains nudity or violence or is abusive, threatening, obscene, misleading, untrue or offensive;

(k) submit or contribute any User Content that you do not own or have the right to use or otherwise infringe the copyright, trademark or other rights of third parties;

(l) use any User Content in violation of any licensing terms specified by the owner;

(m) other than leaving reviews about owners or items, submit or contribute any information or commentary about another person without that person's permission;

(n) threaten, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person (including but not limited to other users, and Rentna employees);

(o) use any automated system, including without limitation "robots", "spiders" or "offline readers" to access the Rentna Service in a manner that send more request messages to the Rentna Service than a human can reasonably produce in the same period of time;

(p) enter into any agreement to buy, sell, lend or rent any item other than through the Rentna platform with any other user who you initially met through the Rentna Service. Doing so is “Fee Avoidance” and you will be liable for double the fees avoided, or a 20,000Php fine (whichever is more) for each instance of doing so and you may be subject to a temporary account suspension or a permanent ban.

17.3 Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms and Conditions, and may result in our taking all or any of the following actions (with or without notice):

(a) immediate, temporary or permanent withdrawal of your right to use the Rentna App and Website or any other portion of the Rentna Service;

(b) immediate, temporary or permanent removal of any User Content;

(c) issuing of a warning to you;

(d) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

(e) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

17.4 The responses described in paragraph 16.3 are not limited, and we may take any other action we reasonably deem appropriate.

18. Notice And Takedown Policy

18.1 Any person may contact us by sending us a notice (an "Infringement Notice") if any content available through the Rentna Service infringes their rights. The Infringement Notice should be sent by email to [email protected] Please provide the following information in the Infringement Notice:

(a) your name and contact details;

(b) a statement explaining in sufficient detail why you consider that the content available through the Rentna Service infringes your rights or fails to comply with our Rules of Acceptable Use; and

(c) a link to or such other means of identifying the problematic content.

18.2 We will take the action that we believe is appropriate depending on the nature of the Infringement Notice and will aim to respond to you within a reasonable period of time on the action we propose to take.

19. Resolving Disputes Between Renters And Owner

19.1 We encourage users to resolve any disputes directly. If, as a renter, you have lost or damaged an item, you are responsible for reimbursing the owner immediately for the full value of repairing the item (if possible) or replacing it.

19.2 If you are an owner, we may ask you to provide proof of purchase, photos of any damage caused to an item, or any other evidence to support your claim for reimbursement from a renter. Where you claim that a renter has damaged an item, we may also ask you to provide photos of your item taken before it was provided to a renter, to support your claim that any damage was caused by the renter (and was not present at the start of the hire period).

19.3 In the event that a renter and an owner are unable to resolve a dispute between them directly, they can ask us to mediate the dispute. If we do mediate a dispute, we may charge a fee that we, the owner and the renter determine are payable by the renter to compensate the owner for any loss or damage to the item. We will charge this amount to the renter in addition to any amounts the renter is required to pay to the owner (together known as the “Settlement Fee”). If Rentna mediates the dispute you agree to accept Rentna ‘s conclusion and pay any amount which Rentna determines you are liable for.

20. Resolving Disputes Between Buyers And Sellers

20.1 We encourage users to resolve any disputes directly. If, as a buyer, you have received an item which you feel is not in the condition that was advertised, or your item never arrived, please contact the owner directly to try to reach a resolution. If the item does not arrive in the condition advertised, the seller will be responsible for providing a refund or replacement according to the buyer's preference.

20.2 If you as a buyer claim on our guarantee, we may ask you to provide photos or videos showing the condition of the item upon arrival or any other evidence to support your claim for reimbursement from the seller. If as a seller you wish to contest such a claim, we may ask for evidence of the condition of the item upon sending such as photos or videos.

20.3 In the event that a buyer and seller are unable to resolve a dispute between them directly, they can ask us to mediate the dispute. If we do mediate a dispute, we may charge a fee of up to 30% of any amounts that we determine are payable by the buyer to compensate for an incorrectly advertised item. We will charge this amount to the seller.

21. Owner Guarantee

20.1 In the event that you are unable to recover the cost of repairing or replacing an item or the estimated value of the item, we may reimburse you any such amounts provided you meet the criteria laid out in the "Owner Money Guarantee", which you can read at ______________

21.2 If you are an owner, if we agree to reimburse you under the Owner Guarantee, you must inform the renter that any amounts owed to the owner will now be owed to us.

21.3 If you are a renter, any payment we may make to the owner under the Owner Guarantee will not affect your obligation to pay for the items that have been lost, stolen or damaged, but this obligation will be owed to us, rather than the owner.

22. 30-Day Owner Money Guarantee

21.1 If you are unable to reach a resolution between yourselves you can report the incident to Rentna by messaging https://rentna.com/contact-us or by our in-app chat service and we will reimburse you provided you meet the criteria.

23. Ending Our Relationship

23.1 If at any time you do not feel that you can agree to these Terms and Conditions or any changes made to these Terms and Conditions or the Rentna Service, you must immediately stop using the Rentna Service.

23.2 Deleting the Rentna App might not close any Account you have created in relation to the Rentna Service. You must notify us if you wish to close your Account by contacting us using the details and functionality at https://rentna.com/contact-us, and we will end your use of the Rentna Service.

23.3 We may immediately end your use of the Rentna Service if you break the Rules of Acceptable Use, any other important rule(s), or terms and conditions we set for accessing and using the Rentna Service including these Terms and Conditions.

23.4 We may also withdraw any part of the Rentna Service at any time and will notify you if we feel it will significantly affect your usage of the Rentna Service.

23.5 If you or we end your use of the Rentna Service or we withdraw Rentna Service as described in this section, we may delete your User Content, any other information that you have uploaded to the Rentna Service or any other information we hold about you. You will also lose any rights you have to use the Rentna Service or to access our content or your User Content. You should therefore ensure that you keep a copy of any information or content you use on the Rentna Service, as well as your User Content, as we will not offer you compensation for any losses you might suffer if you lose your rights to access and use the Rentna Service or any such information, content or User Content.

23.6 The termination of your use of the Rentna Service and the cancellation of your Account shall not affect any of your obligations to pay any sums due to us.

23.7 Nothing in this paragraph 16 affects any legal rights you may have under the law of the country in which you are resident.

24. Our Liability/Responsibility To You

24.1 While we will do our best to ensure that the Rentna App and Website itself is of a reasonable standard and quality and matches any descriptions we have provided you, the Rentna App and Website and any other portion of the Rentna Service may contain some content owned or developed by third parties. As we do not own or produce such third party content, we cannot be responsible for it in any way.

24.2 In addition, due to the nature of the Internet and technology, the Rentna Service is unfortunately provided on an "as available" and "as is" basis. This means that we are unable to promise that your use of the Rentna Service will be uninterrupted, without delays, error-free or meet your expectations and we do not give any commitment relating to the performance or availability of the Rentna Service in these Terms and Conditions and, to the extent we are able to do so, we exclude any commitments that may be implied by law.

24.3 In the event of a claim arising out of the provision of the Rentna Service, our responsibility to you will never be more than the amount you have paid us in the 12 months prior to the claim arising and, in the event that you have not paid us any money, we shall have no responsibility whatsoever to you.

24.4 In every case, we will never be responsible for any loss or damage that is not reasonably foreseeable.

24.5 The above does not affect your rights under the applicable in which you are resident, including our responsibility to you for any personal injury or death caused by our negligence.

25. Resolving Disputes With Us

25.1 If you have a dispute with us relating to the Rentna Service, in the first instance please contact us at [email protected] and attempt to resolve the dispute with us informally.

25.2 In the unlikely event that we have not been able to resolve a dispute informally, we will discuss and agree with you the most effective way of resolving our dispute.

26. Changes To The Rentna Service

26.1 We are constantly updating and improving the Rentna Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviors and the way people use the Internet and the Rentna Service.

26.2 In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Rentna Service, or feature relating to the Rentna Service ("changes to the Rentna Service"). These changes to the Rentna Service may affect your past activities on the Rentna Service, features that you use, your User Content and any other information you submit to the Rentna Service ("Service Elements"). Any changes to the Rentna Service could involve your Service Elements being deleted or reset.

26.3 You agree that a key characteristic of the Rentna Service is that changes to the Rentna Service will take place over time and this is an important basis on which we grant you access to the Rentna Service. Once we have made changes to any part of the Rentna Service, your continued use of the Rentna Service will show that you have accepted any changes to the Rentna Service. You are always free to stop using the Rentna Service.

27. Changes To The Documents

27.1 We may revise these Terms and Conditions from time to time but the most current version will always be at https://rentna.com/terms-of-serviceor in the relevant section of the Rentna App.

27.2 Changes will usually occur because of new features being added to the Rentna Service, changes in the law or where we need to clarify our position on something.

27.3 Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens we will not give you any notice.

28. Documents That Apply To Our Relationship With You

28.1 The current version of these Terms and Conditions contains the only terms and conditions that apply to our relationship with you.

28.2 We intend to rely on these Terms and Conditions as setting out the written terms of our agreement with you for the provision of the Rentna Service. If part of these Terms and Conditions cannot be enforced then the remainder of these Terms and Conditions will still apply to our relationship.

28.3 If you do not comply with these Terms and Conditions and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.

29. Law

29.1 Philippines law will apply to all disputes and the interpretation of these Terms and Conditions. If we need to apply to court to enforce any part of these Terms and Conditions against you or resolve any other dispute between us arising from or related to your use of the Rentna Service, we will initially seek to apply to the Philippines courts.

30. Force Majeure

Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic (including the COVID-19 pandemic), quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, or generalized lack of availability of raw materials or energy.

31. Payments

31.1 All payments are made through our 3rd party partner DragonPay. Rentna will capture the total amount of the rental in addition to the deposit set by the Owner. The total authorized amount will be held up to 7 days or less depending on the total rental period.

DragonPay will release your deposit up to 7 days or less depending on the total rental period. Rentna holds the right to charge your card after the 7 day timeframe for any reason and at any time it may deem necessary in order to resolve an issue between both users (Renter and Owner).

31.2 All orders are subject to cancellation 6 hours prior to the start of booking if payment hasn’t been received and confirmed.

32. Contact, Feedback And Complaints

32.1 If you need to contact us in relation to these Terms and Conditions or any other document mentioned in them, please email at [email protected]

32.2 We value hearing from our users, and are always interested in learning about ways we can improve the Rentna Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.

32.3 If you need to contact us in relation to these Terms and Conditions or any other document mentioned in them, please email at [email protected]